We would like to remind riders that our service is a shared-ride service; riders MUST share the ride with others. Sometimes this may mean picking a rider up two hours before an appointment time, so that we may pick others up and get them to their destination as well. We ask that you please be ready when the driver is scheduled to pick you up. We can no longer make unscheduled return trips.

  • Portable oxygen, personal respirators or other life support equipment is permitted on board Wayne County Transportation System vehicles. The equipment must be small enough to fit into the vehicle and be secured.
  • Service dogs are welcome on Wayne County Transportation System vehicles. Upon a client’s request to ride with a service dog, Transportation staff may ask the following questions:
    1. Is the dog a service animal required because of a disability? and
    2. What work or task has the dog been trained to perform?
  • The Wayne County Transportation System may take the following actions with consumers who repeatedly no-show:
    1. Require consumers to reconfirm transportation details the morning of or the night before. If details cannot be confirmed, the ride will not be provided.
    2. Require consumers to use a single provider assigned by Wayne County Transportation. Consumers would be required to reconfirm transportation details the morning of or the night before. If details cannot be confirmed, the ride will not be provided.
    3. Require consumers to schedule trips no more than one ride at a time
    4. Require consumers to travel with an escort
  • Some WCTS vehicles have a video recording system installed. This system records areas inside and outside the vehicle. These recordings are normally overwritten after a period of one to three weeks, depending on how often the vehicle is used. WCTS does not keep archive data on all recordings, only those that involve a significant reported incident.

 

The Wayne County Transportation System employees are dedicated to providing safe, reliable, courteous, and accessible public transportation that enhances the mobility of its customers.

For more information about the changes to the shared-ride system, please contact the Transportation office at 570-253-4280.